The results are in.
The awards were based on two surveys of 22,000 shoppers carried out by Verdict, in which AO.com scored highly across all areas of service, with standout scores in delivery options and returns policies, price and value for money.
The Award for Best Electricals Retailer went to John Lewis with AO.com in second place, followed by Amazon.
Patrick O’Brien, content director at Verdict, said: “AO.com has been pushing the boundaries of what can be achieved online. Its extensive use of video, customer reviews and detailed product information and knowledge are clearly appreciated by its customers, backed up with free next day delivery and low prices.”
Best Retailer AO.com
Best Food Retailer Waitrose
Best Clothing Retailer John Lewis
Best Footwear Retailer Clarks
Best Electricals Retailer John Lewis
Best Homewares Retailer John Lewis
Best Furniture Retailer IKEA
Best Health & Beauty Retailer Avon
Best DIY & Gardening Retailer Screwfix
Online awards sponsored by Royal Mail
Best Online Retailer Very
Best Online Fulfilment Retailer AO.com
Best Click & Collect Retailer Next